Jul 06, 2022
In Welcome to the Forum
those companies that respond to opinions, regardless of whether they are good or bad, create greater consumer confidence. Hub Spot HubSpot is one of the most complete tools that exist, since it allows you to manage absolutely everything clipping path service that has to do with marketing. To know the degree of customer satisfaction with HubSpot, from this software you can create surveys and send them by email. In addition, it has a panel with all the analyzes and data collected, as well as comparisons and evolution. This tool is paid, but it has different types of plans depending on the needs of the company. Strategies for gathering customer reviews and opinions It is very common for customers to be more encouraged to leave a review when they have had a bad experience. To avoid this, which could create an erroneous image of what the company really is, a strategy must be followed that encourages all customers to leave their opinion. Order confirmation email It is recommended to send the customer an email that confirms the arrival of the product along with a link that leads to a survey or to a web page where they can put their opinion regarding how the experience of buying through the web has been. The customer here will see that the brand cares about how its products arrive and the company will be able to know if there is any aspect to improve within the purchase and shipping process. If there are many negative opinions in this part, it would be convenient to check if there is any type of problem in the web page or with the company responsible for the shipment. Email one month after the purchase of the product One month after making the purchase, the brand can send an email to the customer asking if the product has met their needs .